There is an error that only shows when you’re trying to update the firmware of your phone and it says, “An error has occurred while updating the device software. Use the Emergency recovery function in the Smart Switch PC software.” This error may show up the moment you update your phone or it may occur halfway through. The point is that it’s difficult to determine the reason why your phone cannot continue updating its firmware but this problem can easily be fixed.
In this post, we will tackle this problem with the Samsung Galaxy J5 being the subject of our troubleshooting. We will try to look into every possibility and rule them out one by one until we can fix the problem. This isn’t the first time we’ve encountered this problem so we already know a thing or two that would work and allow your phone to continue updating. So, if you own a phone like this and are currently bugged by the same issue, then continue reading below as this article may help you.
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Before anything else though, if you have other issues with your device, then visit our Galaxy J5 troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.
How to troubleshoot Galaxy J5 that shows an error while updating the firmware
Problem: Hi guys. I am hoping you can help me with my problem. I have a Galaxy J5 phone and just recently there was a notification saying that there is an update available. So I downloaded it, followed on-screen instructions carefully but halfway through the update process, an error showed up saying that an error occurred while trying to update the software. Now, it’s stuck on that screen and won’t start properly. Can this still be fixed? Thanks.
Troubleshooting: There are three potential solutions to this problem and those are the things I want to show you in this post. When this problem occurs, it’s clear that your phone is experiencing some kind of firmware-related issue since it only shows up when you try to update your phone and it doesn’t show all the time. Now, here are the things you can do about it…
Solution 1: Use Smart Switch to restore your phone’s firmware
For this method, you will need a computer to run Smart Switch. What it does is actually restore your phone’s firmware if there’s no available update but if there is, the program will automatically update the phone. Here’s the step-by-step guide to help you how to restore your phone’s firmware using Smart Switch:
- If you haven’t installed Smart Switch yet, get it from here.
- After downloading the file, install it to your computer.
- After the installation, open the program.
- Now connect your phone to your computer using the original USB cable.
- Click MORE on the upper-right portion of the Smart Switch interface and choose ‘Emergency software recovery and initialization.’
- On the next screen, click ‘Device initialization’ tab.
- Now, you will need to enter your phone’s model number and then hit Search.
- You will now be prompted to enter the serial number which can also be found in the box.
- After you’ve entered the serial number, hit OK.
- You will be prompted again about the initialization process, so hit OK to confirm.
- Let Smart Switch do its job and all you gotta do is wait until the initialization is finished and don’t unplug the cable from your phone.
- You will be prompted when the initialization is finished. Your phone will be restarted by the Smart Switch and you can actually see the progress bar moving on your phone’s display.
- Unplug the cable the moment the screen turns black or when the logo is displayed and allow the phone to boot up successfully until it reaches the setup screen and that’s pretty much it.
Your phone should now be running the new firmware but downside is that all your files and data that are stored in your phone’s internal storage should have been deleted and there’s no way around this. However, if the error showed up before or shortly after the download started, then the next method might help you fix the problem without compromising your files.
Solution 2: Delete the system caches
You may still be able to boot your phone in Recovery mode even if this kind of error shows up shortly after you started the update process. In which case, the problem might be due to some corrupt caches and if you can get rid of those files, then your phone may start normally and you can try to update its firmware again.
- Turn off the device.
- Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- When the device logo screen displays, release only the Power key
- When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times key to highlight ‘wipe cache partition.’
- Press the Power key to select.
- Press the Volume down key to highlight ‘yes’ and press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
If the problem is due to some corrupt caches, then your phone should be able to boot up normally now that you’ve already wiped the cache partition. If there’s an available updated, you just have to try to download it again to see if it goes through this time.
Solution 3: Master reset your phone via Recovery mode
You should do this if the second solution didn’t work or if you don’t have a computer you could use to update your phone. I understand you already tried updating your phone but got stuck on the error and you can no longer use the phone to backup your data and files. So, at this point, you really don’t have much of a choice but to reset your phone.
For failed updates, files that were downloaded will be deleted together with your personal files and data. After the reset, you can then try to download the update again and there’s always a higher probability the update will become successful after the reset. So follow these steps to reset your phone:
- Turn off the device.
- Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- When the device logo screen displays, release only the Power key
- When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
Ue mini boom app ios. After the reset, don’t install anything on your phone yet, instead, try to update it to the new version of Android so that you don’t have to backup your data and files.
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Samsung Smart Switch is an influential and powerful tool used for transferring data from one smartphone to Samsung devices. It offers simple backup & restore solution as well so you can update your device regularly. Usi electric model usi 5204. It can work on PC and Mac computers. So generally, it is our first choice when switching to Samsung. You can download Smart Switch for PC/ Mac and mobile apps on its official website.
Drawbacks of Samsung Smart Switch
Many people are complaining in online forums that the data transferred with Smart Switch are often corrupted and most of the time it doesn't even recognize the smartphone on the PC. Mac users has reported that there devices are not identified and hence, they couldn't even transfer their data. Additionally, it doesn't support all Android devices and only compatible with high end smartphones with Android 4.0+.These cons cannot be overlooked and it could be a real pain if you experience these troubles in an emergency.
What are the alternatives to Samsung Smart Switch then?
Thankfully, there are quite a few programs available on the internet that can help to transfer data from one device to another and even offers data backup and restore options. We will list down the alternatives for Samsung Smart Switch, which are quite reliable and stable at this moment.
TunesBro Phone Transfer: Samsung Smart Switch Alternative for Switching Phone
One of the main features provided by Samsung Smart Switch is phone to phone transfer. It can transfer data from one phone to Samsung Galaxy phones. So, if your concern is to transfer data from one device to another then we have a better solution than Smart Switch if it failed to wrok.
TunesBro Phone Transfer is the most powerful and user-friendly data transferring tool that supports exchanging data between Android and Apple devices. It allows you to copy most important data types such as contacts, messages, call logs, videos, pictures and documents from one phone to another with a single click. This tool is a perfect and better alternative of Samsung Smart Switch. You can install it on their computer and transfer data in just 3 steps.
Main Featues of Phone Transfer
- Transfer 25+ data types from one phone to another: call logs, sms, contacts, videos, photos, notes, calendars and so on.
- Support 1000+ phone models, including Samsung, LG, Sony, Huawei, OnePlus, iPhone, etc..
- Compatible with Mac and Windows.
- Restore data from iTunes, iCloud and Kies backup files.
- User-friendly and very fast.
Step 1 . Download and install this program on a PC or Mac.
Step 2 . Connect both devices to your computer.
Step 3 . Open the program and click 'Phone to Phone Transfer'. You will see the phone names on the screen. The phone on the left is the Source phone, and the other is the destination phone. If the position was wrong, you can switch it by clicking 'Flip' button.
Step 4 . On next windows, please select the file types you want to transfer to the new phone and click 'Start Transfer'. A few minutes later, all selected content will be moved to the new phone.
Alternative app: CShare is a free Android app that can transfer data from your old phone to the new ones over Wi-Fi. No PC is needed to use this app and it can transfer videos, pictures, music and other multimedia files. Currently, it is available for Android users only and it uses the old technique to transfer data.
How to use CShare: First, install CShare on both smartphones. Then tap 'send from old phone' and receive on new phone. Finally, select files and tap 'Transfer'. Wait a while and you can see all the selected data being copied to the new phone. However, it cann't transfer important database file types such as contacts, messages, notes. In addition, iPhone is not supported by this app. And the transfer time is much longer than Phone Transfer.
Alright, so you have two amazing alternatives for phone to phone transfer but what about data backup and restore? Smart Switch does provides the benefits of data backup and restore but it takes hours to complete the process as I have tested it on my Galayx S7. If your concern is that then we have an outstanding alternative as well.
TunesBro Android Manager: Smart Switch Alternative for Data Backup & Restore
You can find a lot of options for Android data backup and restore. However, in this article, we are only listing the best alternative to Smart Switch based on our final testing result and user reviews. TunesBro Android Manager is a multifunctional Android device manager that can control your entire smartphone from PC. It can easily backup smartphone and it can even restore them on any Android device of your choice. Additionally, it is supported in a wide range of smartphone brands like Samsung, LG, Sony, HTC, Motorola, and Nexus and so on. On the other hand, it can send and receive messages on your PC and play Android apps with a few clicks.
Main Featues of Android Manager
- Backup and restore Android Smartphone in One Click
- Transfer selected data to computer and view it on Computer
- Download and install apps outside of Google Play Store
- Recover deleted or lost files from Android
- Easily root Android devices
Option 1 How to Backup Data with TunesBro Android Manager
Step 1 . Install this program on a PC or Mac.
Step 2 . Open it on the computer and choose 'One-click Backup' option. Make sure to turn on the USB debugging mode on your Android smartphone and connect your smartphone to PC.
Step 3 . 3.Select what kind of data you want to backup and click on 'Backup' to save the backup file on PC.
Option 2 How to Restore Data from Backup
Step 1 . Run TunesBro Android Manager and choose 'Super Toolkit' tab.
Step 2 . Get your smartphone connected to PC and click on 'Restore'.
Step 3 . Choose the data types that you want to recover and hit the 'Restore' button.
Final Verdict:
If you compare all the tools shared on this article, you will see Tunes Phone Transfer and Android Manager to be the most efficient and helpful program. Google Drive can also backup bunch of data but it has limited features and you won't be able to preview any data. So, if you buy a new smartphone then don't fear as you can easily transfer the data from your old phone with Phone Transfer. On the other hand, if you are a wise person and wish to back up your data in advance then Android Manager is the best choice.
Emergency Recovery Samsung Smart Switch
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