There are a few common problems that Canon printer owners run into. These common problems can be solved most of the times very quickly. Canon printers are widely used and are the most well-known printing devices among users across the globe. Like every other printer, Canon printers too come under the category. Turn the main power OFF, wait for 10 or more seconds, and turn the main power back ON. If the machine still does not work normally, turn the main power OFF, disconnect the machine, and contact your local authorized Canon dealer.
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Canon Pixma TS3100 Series Printer Error Codes:
Canon Pixma TS3100 Series Printer Error Codes
| Error Code | Solution |
|---|---|
| E02 | Printer is out of paper. Printing one side is complete if you are performing manual duplex printing. |
| E03 | The cover is open. Paper is jammed. |
| E04 | FINE cartridge is not installed properly. |
| E05 | FINE cartridge cannot be recognized. |
| E08 | Ink absorber is almost full. |
| E09 | Protective material or tape may still be attached to FINE cartridge holder. |
| E11 | Cannot perform printing with current print settings. |
| E12 | Specified data cannot be printed. |
| E13 | The ink may have run out. |
| E14 | FINE cartridge cannot be recognized. |
| E15 | FINE cartridge cannot be recognized. |
| E16 | The ink has run out. |
| E23 | IP address and subnet mask are conflicting. |
| E31 | Failed in wireless LAN setup. |
| E32 | Cannot find a wireless router during setup. |
| E33 | Cannot connect because multiple wireless routers are connecting to the printer. |
| E34 | Easy wireless connect has failed. |
| E36 | Easy wireless connect has failed. |
| E37 | Failed in wireless LAN setup. |
| E38 | Cannot connect to a wireless router. Cannot change the LAN settings. |
| E39 | Network error has occurred. |
| E45 | Cannot connect to network. |
| E46 | Cannot connect to network. |
| E47 | Cannot connect to server. |
| E48 | Cannot connect to server. |
| E49 | Failed in connecting to Internet because network connection is being prepared. |
| E50 | Failed in acquiring contents. |
| E51 | Cannot connect to server. |
| E52 | Failed in registering the printer to Google Cloud Print due to timeout. |
| E53 | Only information registered to the printer is deleted because of failing to connect Google Cloud Print. |
| E54 | Only information registered to the printer is deleted because of failing to connect IJ Cloud Printing Center. |
| E55 | The printer is already registered to IJ Cloud Printing Center. |
| E56 | The online service is not available in your region. |
| E57 | Scanning print head alignment sheet failed. |
| E58 | Trying to start copying before you register the paper size. |
| E59 | Paper settings for printing do not match paper information set on printer. |
| E61 | Scanning original has failed. |
| E62 | Unexpected error occurred while scanning is in progress. |
| E63 | Reached the upper limit of pages which can be saved. |
| E64 | Scanning original has failed. |
| E65 | Saving scanned data failed because the printer’s memory is full. |
| P02 | Printer error has occurred. |
| P07 | Printer error has occurred. |
| P10 | Printer error has occurred. |
| P03, P08, P09, P20, P22, P26, P27, P28, P29 | Printer error has occurred. |
Canon MF6140dn, MF6180dw Series Printer Error Codes:
Canon MF6140dn, MF6180dw Series Printer Error Codes
| Error Code | Solution |
|---|---|
| 001 | A document jams in the feeder. |
| 003 | A fax could not be sent or received due to its large data size. |
| 005 | A fax could not be sent because the recipient’s machine did not respond within the time limit. |
| 012 | A fax could not be sent because the recipient's machine ran out of paper. |
| 018 | A fax could not be sent since the recipient's machine did not respond because the line was busy or for other reasons. |
| 022 | 1. Sending of a fax from a computer is disabled. 2. A fax could not be forwarded because the specified destination was deleted from the Address Book. |
| 037 | The machine memory is full. |
| 099 | Printing, sending, or receiving was canceled. |
| 401 | A scanned document could not be stored to a USB memory device due to insufficient memory space. |
| 404 | Tried to save a document to USB memory, but writing to the USB memory is restricted. |
| 406 | A scanned document could not be stored to a USB memory device due to an error. |
| 408 | 1. USB memory was disconnected while being read from, and reading failed. 2. An error occurs when reading or accessing images on USB memory, and images cannot be read normally. 3. The connected USB memory is formatted with an unsupported file system. |
| 701 | 1. Authentication failed because an incorrect Department ID or PIN was entered when the Department ID Management was activated. 2. Continuing operating without entering a Department ID was attempted even though unknown-ID jobs were disabled. |
| 703 | Data could not be written because the memory space that was allocated for images was full when sending an e-mail or storing to a shared folder. |
| 752 | 1. An e-mail could not be sent because an incorrect SMTP server name was set. 2. An e-mail could not be sent because an incorrect domain name was set. 3. An e-mail could not be sent because the machine was not connected to a network correctly. |
| 753 | Scanned data could not be e-mailed or stored to the shared folder due to a TCP/IP error (such as a Socket or Select error). |
| 755 | 1. Scanned data could not be e-mailed or stored to the shared folder because TCP/IP was not working correctly. 2. An IP address is not set. 3. The machine cannot communicate with devices on a network immediately after the machine starts up because the waiting time for the start of the communication is set. |
| 801 | 1. When communicating with an SMTP server to send an e-mail, a timeout error occurred from the server. 2. When communicating to the SMTP server, an error returned from the server. 3. A destination is not set correctly. 4. When storing a scanned document into the shared folder, an error occurred from the folder. |
| 802 | The SMTP server name is not set correctly. |
| 804 | No access privileges to access the shared folder are granted. |
| 806 | 1. When storing data to a shared folder, an incorrect user name or password was specified. 2. When sending an e-mail, an incorrect destination was specified. |
| 810 | When communicating to the POP server to send an e-mail, an error returned from the server. |
| 812 | The password that is used for POP authentication is not set correctly. |
| 813 | The logon name that is used for POP authentication is not set correctly. |
| 822 | An image file in a USB memory device could not be printed because the format of the image file is not supported. |
| 839 | A user name and password that are used for SMTP authentication are not set correctly. |
| 841 | When sending an e-mail, an encryption algorithm that is common to the mail server is not present. |
| 844 | 1. SSL encrypted communication to a POP server failed when sending an e-mail with POP before SMTP. 2. When verifying an SSL server certificate to communicate to the POP server, a verification error occurred. |
| 846 | An e-mail could not be sent due to a POP authentication failure. |
| 852 | The machine turns OFF for some reason. |
| 853 | 1. A document could not be printed because its data size exceeded the machine's upper processing capability. 2. Printing was canceled from the computer. |
| 861 | 1. A document could not be printed because a printer driver that was not intended for this machine was used. 2. A document could not be printed due to a defect in its data. |
| 863 | An error occurred when printing from a computer. |
| 995 | A document waiting to be sent was canceled. |
Canon Printer Support Code List
The support code appears on the touch screen and the computer screen when an error occurs. ‘Support Code’ means the error number and appears with an error message. When an error occurs, check the support code displayed on the touch screen or the computer screen and take the appropriate action.
| Support Code | Meaning |
|---|---|
| 1300 | Paper is jammed inside the front cover. |
| 1303 | Paper is jammed inside the rear cover. |
| 1313 | The paper is jammed inside the rear cover as the machine pulled in the printed paper. |
| 1314 | Paper is jammed inside the rear cover when performing automatic duplex printing. |
| 2801 | The document is jammed in the ADF |
| 1007 | Possible causes include the following. 1. There is no paper in the cassette 1. 2. Paper is not loaded in the cassette 1 properly. |
| 1008 | Possible causes include the following. 1. There is no paper in the cassette 2. 2. Paper is not loaded in the cassette 2 properly. |
| 1200 | The front cover is open. |
| 1310 | The size of paper may not be compatible with automatic duplex printing. |
| 1575 | Ink cannot be correctly detected. |
| 1600 | Ink may have run out. |
| 1660 | The ink tank is not installed. |
| 1688 | The ink has run out. |
| 1700 | The ink absorber is almost full. |
| 1701 | The ink absorber is almost full. |
| 1754 | The ink tank is not installed properly. |
| 1755 | The ink has run out. |
| 1872 | The cassette 1 is not inserted. |
| 1873 | The cassette 2 is not inserted. |
| 1874 | The cassette 1 and the cassette 2 are not inserted. |
| 1890 | The protective material for the print heas holder or the table may remain attached to the holder. |
| 2001 | The device incompatible with the machine is connected. |
| 2002 | An unsupported USB hub is connected. |
| 2111 | The paper setting for printing or copying are different from the cassette paper information registered to the machine. |
| 2112 | The paper setting for printing or copying are different from the cassette paper information registered to the machine. |
| 2113 | The paper settings for printing or copying are different from the cassette paper information registered to the machine. |
| 2121 | The paper setting of the cassette 1 is not complete. |
| 2122 | The paper settings of the cassette 2 is not complete. |
| 2500 | The cause of following may have occurred the failure of automatic print head alignment. |
| 2700 | Possible causes include the following. Some errors occured while copying and a certain time passed. Document is remained in the ADF. Some errors occurred while scanning and the document is remained in the ADF. |
| 2802 | No document in the ADF. |
| 2803 | The document is too long or is jammed in the ADF. |
| 4100 | The specified data cannot be printed. |
| 4103 | Cannot perform printing with the current print setting. |
| 4104 | The paper size or the media type that cannot be fed from the cassette 2 is specified. |
| 5011 | Printer error has occurred. |
| 5012 | Printer error has occurred. |
| 5040 | Printer error has occurred. |
| 5100 | Printer error has occurred. |
| 5102 | Printer error has occurred. |
| 5103 | Printer error has occurred. |
| 5104 | Printer error has occurred. |
| 5105 | Printer error has occurred. |
| 5200 | Printer error has occurred. |
| 5203 | Printer error has occurred. |
| 5204 | Printer error has occurred. |
| 5205 | Printer error has occurred. |
| 5206 | Printer error has occurred. |
| 5207 | Printer error has occurred. |
| 5208 | Printer error has occurred. |
| 5209 | Printer error has occurred. |
| 5400 | Printer error has occurred. |
| 5500 | Ink tank has not been properly recognized. |
| 5501 | Ink tank has not been properly recognized. |
| 5B00 | Printer has occurred. |
| B202 | An error requiring you to contact the service center has occurred. |
| B203 | An error requiring you to contact the service center has occurred. |
| B204 | An error requiring you to contact the service center has occurred. |
| B502 | Printer has occurred. |
| B503 | Printer has occurred. |
| B504 | Printer has occurred. |
| C000 | Printer has occurred. |
5B01 , 5C01, 6000, 6500, 6502, 6800, 6801, 6900, 6901, 6902, 6910, 6911, 6920, 6921, 6930, 6931, 6932, 6933, 6936, 6937, 6938, 6939, 693A, 6940, 6941, 6942, 6943, 6944, 6945, 6946, 7100, 7200, 7201, 7202, 7203, 7204, 7205, 7300, 9000, 9500: Printer has occurred
Canon imageRUNNER 6000 Printer Error Codes:
| Error Codes | Meaning |
|---|---|
| E000 | fixing overheating |
| E001 | fixing assembly overheating |
| E002 | fixing assembly low temperature |
| E003 | post-standby fixing low temperature |
| E007 | fixing film rotation error |
| E010 | main motor rotation error |
| E014 | fixing motor rotation error |
| E019 | waste toner case full, waste toner case full sensor error |
| E020 | toner clogging between sub hopper and developing assembly |
| E024 | developing assembly connector disconnection |
| E025 | hopper motor, bottle motor error |
| E032 | NE controller counter error |
| E064 | power supply voltage error (high-voltage) |
| E100 | BD interval error |
| E110 | scanner motor error |
| E191 | communication error for high voltage power supply |
| E202 | CIS home position detection error |
| E225 | CIS light intensity error |
| E227 | reader unit power supply error |
| E248 | backup memory error |
| E261 | zero-cross signal error |
| E315 | image data error |
| E400 | feeder communication error |
| E490 | wrong DF type |
| E500 | finisher communication error |
| E503 | finisher internal communication error |
| E505 | finisher backup memory error |
| E514 | stack delivery/trailing edge assist motor error |
| E519 | gear change motor error |
| E520 | off-set motor error |
| E530 | rear alignment error |
| E531 | stapling error |
| E532 | stapler shift error |
| E535 | swing error |
| E537 | front alignment error |
| E540 | stack tray ascent error/upper tray ascent error |
| E542 | lower tray ascent error |
| E577 | paddle error |
| E584 | shutter error |
| E590 | punching error |
| E591 | puncher dust sensor error |
| E592 | punch horizontal registration sensor error |
| E593 | punch shift error |
| E5F0 | saddle paper positioning error |
| E5F1 | saddle paper folding error |
| E5F2 | saddle guide error |
| E5F3 | saddle alignment error |
| E5F4 | saddle rear stapling error |
| E5F5 | saddle front stapling error |
| E5F6 | saddle butting error |
| E5F8 | saddle connector error |
| E5F9 | saddle switch error |
| E602 | hard disk error |
| E604 | image memory error/shortage |
| E609 | hard disk error |
| E610 | hard disk coding key fault |
| E674 | fax board communication error |
| E710 | IPC initialization error |
| E711 | IPC communication error |
| E716 | communication error for pedestal/ communication error for 3-way unitA1 |
| E717 | communication error for NE controller |
| E719 | coin vendor error |
| E730 | PDL software error |
| E732 | scanner communication error |
| E733 | printer communication error |
| E740 | ether board error |
| E743 | DDI communication error |
| E744 | language file/boot ROM error |
| E745 | TokenRing board error |
| E746 | accessories board wrong model error |
| E748 | controller board and SDRAM size mismatch |
| E805 | fan error |
original here: https://cpn.canon-europe.com/content/education/infobank/camera_settings/eos_error_codes_and_messages.do
And here is a copy from the official Canon site, case you don’t find the original.
Camera settings: EOS Error codes and messages
When using your EOS camera you may occasionally get an error code or message appearing on the camera’s LCD screen. Most of these errors can be quickly and easily resolved – the various EOS error codes and messages are described below with information that should assist you in resolving your issue.
EOS Error codes
Err 01
Description: The communication between the camera and lens is faulty.
Resolution: Very gently clean the electrical contacts (highlighted in red) on the camera and the lens using a clean and dry cloth.
CAUTION
When cleaning the contacts take the following precautions:
- Do not wipe the contacts with a wet cloth.
- Do not touch the contacts directly with your hands. Touching them with your hands could cause corrosion, which would cause the camera to become inoperable.
- When cleaning the contacts on the lens side, be careful not to damage the lens surface.
Err 02
Description: The camera cannot access the memory card.
Resolution:
- Remove and re-install the memory card.
- Format the memory card as described in the user manual. The user manual for your EOS camera can be downloaded by clicking here for the Canon Europe EOS camera support page.
- If formatting the memory card does not resolve the error please replace the memory card.
Err 03
Description: There are too many folders on the memory card.
Resolution: Replace the memory card with a formatted Compact Flash memory card.
Err 04
Description: Images cannot be saved because the memory card is full.
Resolution:
- Erase any unnecessary images on the memory card.
- Format the memory card as described in the user manual. The user manual for your EOS camera can be downloaded by clicking here for the Canon Europe EOS camera support page.
- If formatting the memory card does not resolve the error please replace the memory card.
Err 05
Description: The built-in flash could not be raised.
Resolution: Turn the power switch off and then on again.
Err 06
Description: The sensor cleaning is not possible.
Resolution: Turn the power switch off and then on again.
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Err 10
Description: A malfunction with the files on the memory card has been detected.
Resolution: Turn the power off, then remove and re-install the battery. Then turn the power on again.
Err 20
Description: A malfunction with the mechanical mechanism has been detected.
Resolution: Turn the power off, then remove and re-install the battery. Then turn the power on again.
Err 30
Description: A malfunction with the shutter has been detected.
Resolution: Turn the power off, then remove and re-install the battery. Then turn the power on again.
Err 40
Description: A malfunction with the power source has been detected.
Resolution: Turn the power off, then remove and re-install the battery. Then turn the power on again.
Err 50
Description: A malfunction related to the electric control has been detected.
Resolution: Turn the power off, then remove and re-install the battery. Then turn the power on again.
Err 60
Description: An error occurred preventing shooting, the lens movement may be obstructed.
Resolution: Check that the lens is clear from obstructions. Then turn the power switch off and then back on again.
Err 70
Description: A malfunction with the images has been detected.
Resolution: Turn the power off, then remove and re-install the battery. Then turn the power on again.
Err 80
Description: A malfunction with the electric control or images has been detected.
Resolution: Turn the power off, then remove and re-install the battery. Then turn the power on again.
Err 99
Description: This is a general error that can occur because of several different reasons.
Resolution:
- Turn the power off and remove then re-install the battery.
- Turn the power on again.
- Very gently clean the electrical contacts (highlighted in red) on the camera and lens using a clean and dry cloth.
- Very gently clean the electrical contacts on the camera and flash using a clean and dry cloth.
CAUTION
When cleaning the contacts take the following precautions:
- Do not wipe the contacts with a wet cloth.
- Do not touch the contacts directly with your hands. Touching them with your hands could cause corrosion, which would cause the camera to become inoperable.
- When cleaning the contacts on the lens side, be careful not to damage the lens surface.
EOS Error messages
AC – Error Message
Description: The imaging element corresponds to the film in a film camera. If dirt or foreign matter gets on this imaging element, black spots may be recorded on the corresponding part of the image. If this happens, clean the imaging element.
Resolution: When performing the required cleaning, always connect the EOS camera to a household power outlet using the DC coupler.
If you try to clean the imaging element while the battery back is installed in the camera, the cleaning warning message ‘AC’ will blink on the camera’s LCD panel and you will not be able to clean the imaging element.
Instructions on cleaning the imaging element can be found in the user manual. The user manual for your EOS camera can be downloaded by clicking here for the Canon Europe EOS camera support page.
bu59 / bu54 / buSY / busy
Description: If the message bu59, bu54, buSY or busy is displayed on the camera, it could mean one of the following things:
- The flash is recycling. If you shoot 20 images with flash at short intervals, the flash might stop operating. This is to protect the flash unit.
- Continuous Shooting has occurred. This indicates that the camera’s buffer memory is full and shooting cannot continue.
- The EOS camera is connected to a PC, Mac or printer
Resolution:
- If you press the shutter button halfway and the message is displayed in the viewfinder and/or on the LCD monitor, wait until the display turns off. This gives time for either the flash to recycle or the buffer memory to clear, enabling full use of the camera again.
- If the camera is connected to a PC, Mac or printer, disconnect before attempting to use.
NOTE: Please do not switch off your EOS camera while ‘buSY’ is shown. This may cause problems with the EOS camera or Compact Flash card.
Battery level is too low. Cannot clean sensor
Description: There is insufficient battery power causing the shutter to close during the cleaning of the image sensor and the shutter curtains, resulting in possible damage to the image sensor.
Resolution: Either use a fully-charged battery or a household power outlet before starting to clean the image sensor.
Cannot play back image
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Description: The message ‘Cannot playback image’ appears when attempting to play back images on the camera. This error can occur for the following reasons:
- You are trying to play back images captured with a non-Canon camera.
- Images in the memory card have been imported to a computer and rotated or edited and then written back to the memory card.
- The memory card is malfunctioning.
Resolution:
- Import the images to a computer and check if they can be displayed.
- If you have multiple memory cards, format another memory card and take some test shots.
If images can be played back normally, the card that shows the error message may be malfunctioning. In this case, format the memory card, as described in the user manual. The user manual for your EOS camera can be downloaded by clicking here for the Canon Europe EOS camera support page.
CbC
Description: This is a warning regarding the date/time battery level. The date/time battery maintains the camera’s date and time. When the date/time battery’s power is low, ‘CbC’ will appear on the LCD panel.
Resolution: Replace the date/time battery with a new battery as described in the user manual. The user manual for your EOS camera can be downloaded by clicking here for the Canon Europe EOS camera support page.
CLEAn / CLn / CCd
Description: The image sensor is like the film in a film camera. If any dust gets on the image sensor, it may show up as a dark speck on the images. The mirror will lockup and the shutter will open, ‘CLEAn’ or ‘CLn’ will then blink on the LCD panel.
Resolution: Turn the power switch off and then on again to automatically activate the sensor cleaning function.
Alternatively you can manually activate the sensor cleaning function as follows:
- Under the Set-up tab of the menu, select ‘Sensor Cleaning’; then press the SET button.
- Turn the Quick Control Dial Dial to select ‘Clean Now’ and press the SET button.
- Select ‘OK’ and press the SET button. The screen will indicate cleaning and there will be a shutter sound but no picture will be taken.
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ErrCF / CardErr / Folder number full
Description: If the folder number reaches 999 and the file number reaches 9999, this error message appears even if there is space remaining on the card.
Resolution:
- Remove and re-insert the memory card.
- Try using a different memory card.
- If possible transfer all images on the card to a computer and then format the card with the camera. The card may then return to normal.
- Replace with a new Compact Flash memory card. When a newly formatted Compact Flash card is installed, the folder number starts from 100 and the image file number starts from 0001.
FullCF / CardFull / CF Card Full
Description: No images can be shot or recorded.
Resolution:
- If the Compact Flash memory card is full, erase any unnecessary images.
- If erasing images has not resolved the error, please replace with a new Compact Flash memory card.
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L – Error Message
Description: If the [LOCK] switch is set to the right and you try to use one of the locked camera controls, ‘L’ will be displayed in the viewfinder and on the LCD panel. On the shooting settings display [LOCK] will be displayed.
Resolution: Set the [LOCK] switch to the left to release it and enable the functions.
No CF / No CF Card / No Card in Camera
Description: This message can be displayed for the following reasons:
- If there is no Compact Flash memory card installed and you press the shutter button.
- If there is no Compact Flash memory card installed and you start the camera.
- If there is no Compact Flash memory card installed and you try to format the card.
Resolution: Insert a Compact Flash memory card.